Exchange Policy
At Zarfaat Collection, we carefully inspect every order before dispatch to ensure that it meets our quality standards.
1. Exchange Eligibility
We accept exchange requests only under the following circumstances:
- The item received is damaged or defective.
- The wrong item or size was sent by Zarfaat Collection.
- The item received significantly differs from the ordered product.
To request an exchange, customers must contact us within 3 days of receiving the order.
2. Conditions for Exchange
To be eligible for an exchange:
- The item must be unused and unworn.
- The item must be returned in its original condition.
- All original tags, packaging, and accessories must be intact.
- The item must not have been washed, altered, damaged, stained, or otherwise used.
- Customers may be required to provide clear photographs or videos showing the issue before the exchange is approved.
Items that do not meet these conditions may not qualify for an exchange.
3. Size Exchanges
For standard Pret sizes XS, S, M, L and XL, size exchanges may be considered subject to product availability.
Customers are responsible for selecting the correct size using our size chart before placing an order.
A size exchange is not guaranteed if the requested replacement size is unavailable.
4. Custom-Stitched Orders
Custom stitching is a paid service and is made according to the measurements or requirements provided by the customer.
Because custom-stitched garments are specifically prepared for an individual customer:
Custom-stitched orders are non-exchangeable and non-returnable, except in cases where the item is defective or there is an error made by Zarfaat Collection.
Customers are responsible for providing accurate measurements and customization details.
5. Sale / Promotional Items
Items purchased during special promotions, clearance sales, or other offers may have different exchange conditions.
Where applicable, the specific terms of the promotion will apply.
6. Exchange Shipping
If the exchange is approved because of an error or defect caused by Zarfaat Collection, we will assist with the exchange process.
If an exchange is requested for another reason and is approved at our discretion, applicable shipping charges may be the customer's responsibility.
7. How to Request an Exchange
To request an exchange, contact us with:
- Order number
- Customer name
- Contact number
- Reason for exchange
- Clear photographs/videos of the item
- Details of the requested replacement
Please contact us through:
Email: info.zarfat@gmail.com
Phone / WhatsApp: +92 333 1272500
Zarfaat Collection
Lahore, Pakistan
We will review the request and guide you through the next steps.
8. Important Note
Customers are encouraged to carefully review the product description, size chart, measurements, stitching details, and order information before placing an order.
By placing an order with Zarfaat Collection, the customer acknowledges and agrees to this Exchange Policy.