Order Refund / Cancellation
At Zarfaat Collection, every order is prepared with care. Please review your order details, size, measurements, and product information carefully before completing your purchase.
1. Order Cancellation
Order cancellation requests must be submitted as soon as possible after placing the order.
Once an order has entered the processing, stitching, customization, or dispatch stage, cancellation may no longer be possible.
To request a cancellation, please contact us immediately with 24 hours :
Email: info.zarfat@gmail.com
Phone / WhatsApp: +92 333 1272500
Cancellation requests will be reviewed based on the current status of the order.
2. Custom-Stitched Orders
Custom stitching is a paid service and is prepared specifically according to the customer's measurements or customization requirements.
Because custom-stitched orders are made specifically for the individual customer:
Custom-stitched orders cannot be cancelled or refunded once stitching/customization has started, except where the order has a verified defect or an error has been made by Zarfaat Collection.
Customers are responsible for providing accurate measurements and customization details.
3. Refund Eligibility
A refund may be considered in the following situations:
- An order cannot be fulfilled by Zarfaat Collection.
- A product is unavailable after the order has been confirmed.
- A verified manufacturing defect or significant error is found and a suitable replacement cannot be provided.
- Any other situation where Zarfaat Collection determines that a refund is appropriate.
4. Non-Refundable Situations
Refunds will generally not be provided for:
- Change of mind after purchase.
- Incorrect size selection for standard Pret orders.
- Incorrect measurements provided for custom stitching.
- Minor variations in colour, embroidery, texture, or finish that may naturally occur due to photography, screens, fabrics, or handcrafted work.
- Items that have been worn, washed, altered, damaged, stained, or misused.
- Custom-stitched orders after stitching/customization has started.
5. Refund Processing
If a refund is approved, the refund method and processing time will depend on the original payment method and applicable payment-provider procedures.
Customers will be informed once the refund has been initiated.
Please note that payment-provider or banking processing times may vary.
6. Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or incorrect, please contact us within 3 days of delivery.
Please provide:
- Order number
- Customer name
- Contact number
- Clear photographs/videos of the issue
- A description of the problem
Our team will review the issue and provide the appropriate resolution.
7. Shipping Charges
Original shipping charges may not be refundable unless the issue was caused by an error or defect attributable to Zarfaat Collection.
For approved returns or exchanges, additional shipping arrangements may apply according to the circumstances of the order.
8. Contact Us
For cancellation, refund, or order-related questions, please contact:
Zarfaat Collection
Lahore, Pakistan
Email: info.zarfat@gmail.com
Phone / WhatsApp: +92 333 1272500