Privacy Policy
At Zarfaat Collection, we respect your privacy and are committed to protecting the personal information you provide when you visit our website or place an order.
1. Information We Collect
When you visit our website, contact us, or place an order, we may collect information such as:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase details
- Measurements provided for custom stitching
- Payment-related information required to process your order
- Information you provide when contacting our customer support
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Arrange delivery and shipping
- Provide customer support
- Process payments
- Handle exchanges, refunds, or cancellations
- Contact you regarding your order
- Provide custom stitching services
- Improve our products, website, and customer experience
- Send promotional or marketing communications where permitted
3. Payment Information
Payments may be processed through third-party payment providers.
Zarfaat Collection does not intentionally store complete payment card details on our own systems. Payment information may be processed and handled by the relevant payment provider according to its own privacy and security policies.
4. Custom Stitching Information
If you request custom stitching, we may collect and use the measurements and customization details you provide.
This information is used solely to prepare your order and provide the requested service.
Customers are responsible for ensuring that the measurements and customization information they provide are accurate.
5. Shopify & Third-Party Services
Our online store is powered by Shopify, which provides the ecommerce platform used to operate our website and process orders.
Third-party services such as payment providers, shipping/courier companies, analytics services, advertising platforms, and other service providers may process information as necessary to provide their services.
These third parties may have their own privacy policies and terms.
6. Cookies & Website Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand website usage
- Improve website performance
- Measure marketing and advertising performance
You may be able to manage cookie preferences through your browser or available website settings.
7. Marketing Communications
If you choose to receive marketing communications from us, we may contact you about:
- New collections
- Product launches
- Special offers
- Promotions
- Brand updates
You may request to stop receiving promotional communications at any time.
8. Information Security
We take reasonable steps to protect the information we collect from unauthorized access, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Information Sharing
We do not sell your personal information.
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Payment providers
- Courier and delivery services
- Shopify and technology providers
- Website and analytics services
- Advertising and marketing service providers
Information will only be shared as reasonably necessary for the relevant business purpose or where required by law.
10. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.
To make a privacy-related request, please contact us using the details below.
11. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent.
If you believe a child has provided personal information to us, please contact us so that we can review the matter.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.
Any updated version will be posted on this page with a revised Last Updated date.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Zarfaat Collection
Lahore, Pakistan
Email: info.zarfat@gmail.com
Phone / WhatsApp: +92 333 1272500