Shipping Policy
At Zarfaat Collection, we carefully prepare every order to ensure it reaches you in the best possible condition.
1. Processing & Stitching Time
All Zarfaat Collection orders are prepared with care and attention to detail.
- Standard orders may require processing time before dispatch.
- Stitched orders generally require up to 2 weeks for stitching and preparation before dispatch.
- Custom stitching is available as a paid service and may require additional time depending on the requirements of the order.
- Customers will be informed if an order requires significantly more time than the standard timeline.
Please consider the stitching/processing period when placing your order.
2. Worldwide Shipping
We offer worldwide shipping.
International shipping charges are calculated according to the destination and applicable shipping rates.
Free International Shipping
Enjoy free international shipping on orders above USD $120.
Orders below this amount may be subject to applicable international shipping charges.
3. Shipping Within Pakistan
We offer delivery across Pakistan.
Free Shipping in Pakistan
Enjoy free shipping on orders above PKR 30,000.
Orders below PKR 30,000 may be subject to applicable delivery charges.
4. Delivery Time
Delivery times vary depending on the destination, courier service, and order type.
Please note that the delivery timeline begins after the order has been processed and dispatched.
For stitched and custom-stitched orders, the 2-week stitching timeline applies before dispatch.
International orders may take longer due to customs clearance, local courier operations, weather, or other circumstances outside our control.
5. International Customs & Duties
For international orders, customs duties, taxes, import charges, or other fees imposed by the destination country may apply.
These charges, if applicable, are the responsibility of the customer.
Zarfaat Collection is not responsible for delays caused by customs clearance or destination-country regulations.
6. Address Accuracy
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/building number
- Street/area
- City
- Postal/ZIP code
- Country
- Valid contact number
Zarfaat Collection is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
7. Delayed or Lost Shipments
Once an order has been dispatched, delivery is handled by the relevant courier service.
If a shipment is delayed, customers may contact us so that we can assist with tracking and communication with the courier.
In the event of a confirmed lost shipment, we will work with the courier to investigate the matter and determine the appropriate resolution.
8. Contact Us
For shipping questions, order assistance, or delivery-related queries, please contact us:
Zarfaat Collection
Lahore, Pakistan
Email: info.zarfat@gmail.com
Phone / WhatsApp: +92 333 1272500
We aim to respond to customer queries as promptly as possible.